FAQ

Here are the most common questions we get asked on a daily basis, switch between the categories and see if you can find what you are looking for.

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App Support

The My Estate Life mobile app FAQ's

Frequently asked questions

Downloading

The app will not download - it just says pending?


Unfortunately this is an issue relating to your app store or play store account and not the actual My Estate Life app. Try rebooting your phone or updating the firmware to see if it helps. This would probably be affecting more than just the My Estate Life app. If you cannot come right, contact your play or app store support to see why it is not letting you download apps at that time.




Cannot find the app or it says "this app is not available in your region".


My Estate Life is available in many countries around the world but not all countries. It could turn out that the app is not available in your region. The best thing to do is to request your property manager to make contact with us in order to validate the requirement for a regional addition. Alternatively change your region in your device profile to South Africa.




The app downloaded but wont open.


Oh no! Please check your device software is up to date. My Estate Life is Android and IOS verison limited for security reasons so in a case where the app refuses to open there could be a version conflicting with our minimum security requirements. Email support@myestatelife.com for personal assistance and a comprehensive support response if this cannot be resolved.





Errors

I'm getting a "something went wrong" error on the app.


The application responds with this error on a "timeout" - its when something has taken too long to complete, due to internet connection, server or local process. The app will fail with a something went wrong error. The best solution is to try again or to check your device connectivity. This error can also show when your app is potentially out of date. Try and update the app to see if it resolves any errors you may be seeing.




I am getting a "session expired" error or "Token expired" error


Our application encrypts sessions in 15min spaces - an expired session can be caused when a user has left the app open for too long or the session token has expired on their login. The app should prompt you for an easy reload here. But if not just close and open the app again and it should fetch a new token session. If this error comes up ALWAYS - try and look to update the app as you could be on a version that has expired or is not giving you correct access.





Visitors

My visitor does not get the access code SMS'ed to them?


The system requires you to share the ticket to your visitor either by pressing the share button below or by saving the image and sending it to your visitor.




How do I add a visitor like Uber or delivery that I do not know the drivers name?


Use the Company switch on the visitor page as shown below, this will not require a driver name and allows a delivery or company visitor to be added with simple details.




What is the best way to add a Courier that I'm unsure of the arrival time?


The best way to do this is to use the duration tab when submitting a visitor. IE : If "Courier Guy" is arriving tomorrow or the next day. You can send Courier Guy an access right for 2 days from tomorrow, in that way whenever they arrive over that period of 2 days, they will have access.





Registration

Why does the system ask for my ID number?


Property managers and estates often use the ID number as a unique identifier. The request was from the estates to include this within the registration process. HOWEVER - This is not a Required field for registration and if you feel it is not necessary or do not want to provide this infromation then leave it blank and continue the registration. For more information on data security or details on this topic email support@myestatelife.com




The app says "Hey, we know you?" but my password says incorrect.


Look on the page there is a "Forgot Password" link here : Follow the prompts there and reset your password then come back to this screen and try again.




I'm not getting the Confirm Email Address email?


Please look under your sub folders : - Junk Mail - Spam - Promotions (gmail) Or any other sub folder - your email client is probably rejecting the mail from us as spam. It can also take up to 5 mins for this email to arrive so if you havent waited, maybe grab a quick cup of coffee and come back to hopefully see it waiting for you. If this continues to be an issue - contact support@myestatelife.com for assistance.