Here are the most common questions we get asked on a daily basis, switch between the categories and see if you can find what you are looking for.
The My Estate Life mobile app FAQ's
Frequently asked questions
The app will not download - it just says pending?
Unfortunately this is an issue relating to your app store or play store account and not the actual My Estate Life app.
Cannot find the app or it says "this app is not available in your region".
My Estate Life is available in many countries around the world but not all countries. It could turn out that the app is not available in your region.
The app downloaded but wont open.
Oh no! Please check your device software is up to date. My Estate Life is Android and IOS verison limited for security reasons so in a case where the app refuses to open there could be a version conflicting with our minimum security requirements.
I'm getting a "something went wrong" error on the app.
The application responds with this error on a "timeout" - its when something has taken too long to complete, due to internet connection, server or local process. The app will fail with a something went wrong error.
I am getting a "session expired" error or "Token expired" error
Our application encrypts sessions in 15min spaces - an expired session can be caused when a user has left the app open for too long or the session token has expired on their login.
My visitor does not get the access code SMS'ed to them?
The system requires you to share the ticket to your visitor either by pressing the share button below or by saving the image and sending it to your visitor.
How do I add a visitor like Uber or delivery that I do not know the drivers name?
Use the Company switch on the visitor page as shown below, this will not require a driver name and allows a delivery or company visitor to be added with simple details.
What is the best way to add a Courier that I'm unsure of the arrival time?
The best way to do this is to use the duration tab when submitting a visitor.
Why does the system ask for my ID number?
Property managers and estates often use the ID number as a unique identifier. The request was from the estates to include this within the registration process.
The app says "Hey, we know you?" but my password says incorrect.
Look on the page there is a "Forgot Password" link here :
I'm not getting the Confirm Email Address email?
Please look under your sub folders :