Untitled design (4).png

We're

on privacy

Big

Privacy Policy

Privacy Policy of My Estate Life 

Owner and Data Controller 

 

My Estate Life (Pty) Ltd respects the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application “My Estate Life”. Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE APPLICATION. 

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Application after the date such revised Privacy Policy is posted. 

COLLECTION OF YOUR INFORMATION 

We may collect information about you in a variety of ways. The information we may collect via the Application depends on the content and materials you use, and includes: 

Personal Data 

Demographic and other personally identifiable information that you voluntarily give to us when choosing to participate in various activities related to the application.

All data you choose to share about yourself via your profile or other interactive areas of the Application will be accessible only by property managers when applying or approving a property on your profile.

Derivative Data 

Information our servers automatically collect when you access the Application, such as your native actions that are integral to the Application.

Geo-Location Information 

We may request access or permission to and track location-based information from your mobile device while you are using the Application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings. 

Mobile Device Access 

We may request access or permission to certain features from your mobile device, including  : 

  • Storage and Gallery : To be able to select a profile photo or attach an image to a management ticket. 

  • Camera usage : To be able to take a profile photo or take a photo to submit a ticket. This is also used to scan the estate identifier barcode when requested. 

  • Contacts list : To allow you to easily import a contact when adding a visitor. 

  • Bluetooth : You may be requested if you elect to use Bluetooth access control usage. 

 

If you wish to change our access or permissions, you may do so in your device’s settings, however this will affect your experience in app. 

 

Mobile Device Data 

Device information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide. 

Push Notifications 

We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings, however this will affect your experience in app. 

Third-Party Data 

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Application permission to access this information. 

USE OF YOUR INFORMATION 

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Application to: 

  1. Compile anonymous statistical data and analysis. 

  1. Create and manage your account. 

  1. Deliver elective marketing in specific folders by way of targeted advertising, coupons and other information regarding promotions and the Application to you. 

  1. Email you regarding your account. 

  1. Enable user-to-user communications. 

  1. Generate a personal profile about you to make future visits to the Application more personalized. 

  1. Increase the efficiency and operation of the Application. 

  1. Monitor and analyze usage and trends to improve your experience with the Application. 

  1. Notify you of updates to the Application. 

  1. Offer new products, services, mobile applications, and/or recommendations to you. 

  1. Perform other business activities as needed. 

  1. Prevent fraudulent transactions, monitor against theft, and protect against criminal activity. 

  1. Resolve disputes and troubleshoot problems. 

 

DISCLOSURE OF YOUR INFORMATION 

We may share information we have collected about you in certain situations. Your information may be disclosed as follows: 

By Law or to Protect Rights 

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction. 

Third-Party Service Providers 

We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services and customer service. 

Interactions with Other Users 

If you interact with other users or managers of the Application, those users may see your name, profile photo, and descriptions of your activity or profile. 

Affiliates 

We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us. 

Sale or Bankruptcy 

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honour commitments we made in this Privacy Policy. 

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly. 

TRACKING TECHNOLOGIES 

Cookies and Web Beacons 

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Application to help customize the Application and improve your experience. When you access the Application, your personal information is not collected using tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies but be aware that such action could affect the availability and functionality of the Application. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis. 

Website Analytics 

We may also partner with selected third-party vendors, such as  Google Analytics or similar Microsoft offerings to allow tracking technologies and services on the Application through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Application, determine the popularity of certain content, and better understand online activity. By accessing the Application, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. 

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings. 

THIRD-PARTY WEBSITES 

The Application may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Application, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Application. 

SECURITY OF YOUR INFORMATION 

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information. 

POLICY FOR CHILDREN 

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below. 

CONTROLS FOR DO-NOT-TRACK FEATURES 

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy. 

OPTIONS REGARDING YOUR INFORMATION 

Account Information 

You may at any time review or change the information in your account or terminate your account by: 

  • Logging into your account settings and updating your account. 

  • Contacting us using the contact information provided below. 

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements. 

Emails and Communications 

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:  

  • Noting your preferences at the time you register your account with the Application 

  • Logging into your account settings and updating your preferences. 

  • Contacting us using the contact information provided below 

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly. 

CONTACT US 

My Estate Life Technical Support 

Email: support@myestatelife.com