Data is hosted in South Africa on secure, encrypted servers and is fully POPIA compliant.

Once-off costs include all hardware and database setup fees. Monthly costs cover license fees.

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Once you've wrapped things up with your current provider and shared the required documents with us, we’ll take the reins. From setup and stock delivery to training and integrations, we handle it all so you can enjoy a smooth, stress-free transition.

Yes, modules can be enabled or disabled anytime.

We’ve got your whole team covered! Estate managers gain access to easy-to-follow online training, while our friendly operations team provides hands-on, on-site training with your security staff. Plus, we’ve stocked up on helpful guides and resources for managers to reference whenever they need a refresher. Support? Always a click or call away.

We make getting started as smooth as possible! To onboard your estate to My Estate Life, we’ll need three key things: A short onboarding form with your estate’s details A quick technical setup doc (for the Visitor Management System and MEL app) Your estate’s full address list No need to start from scratch - we’ve got ready-to-go templates for everything! Just fill them in, and we’ll take care of the rest.

Think of the My Estate Life app as your personal estate command centre right in your pocket. Residents can: Invite visitors (even last-minute ones) Register pets and staff Book facilities like the clubhouse or tennis court Chat with estate management Access newsletters, docs, and important updates Get notified when someone enters or exits their property And quickly reach emergency contacts if needed It's all about keeping your estate life simple, secure, and just a little more effortless.

Let’s make sure it’s not hiding! Check your email’s subfolders: Junk Mail Spam Promotions (if you're using Gmail) Sometimes, email clients mistakenly mark our email as spam. Also, give it a few minutes - it can take up to 5 minutes for the email to arrive. If you haven’t yet, grab a coffee and check back soon. Still no luck? No problem, just reach out to us at support@myestatelife.com, and we’ll help you get sorted.

Great question - and one only your estate office can answer. For privacy and security (thanks to POPIA), we don’t have direct access to that info. Here’s what to do: Check with the estate office or reception. They’ll have the up-to-date manager's name and contact details. Ask security on-site. Guards often know who’s in charge or can point you to the right person. If you hit any roadblocks, let your HOA or building committee know you need the manager’s details - they’re there to help.

It’s an easy fix. Simply click the “Next” button on the screen. After that, you’ll be asked to enter your email address and choose a password. This step finishes your registration and gives you full access to the app.

Your estate uses your ID number like a fingerprint - it’s a unique identifier that helps your property manager keep everything organised and secure. They requested it as part of the registration to make sure the right people get access. Good news: You don’t have to share it if you’d rather not. The ID number field is optional - just leave it blank and carry on with registration. If you have questions about how we handle your data or want more details, drop us an email at support@myestatelife.com. We take your privacy seriously!

No stress - it’s usually easy to fix. Here’s what to check: You’ll need an internet connection and a property registered with My Estate Life. If you’re adding a new property, you’ll need a PropertyID from your property manager (QR code or string of text). Now for the search part: The property field is a smart search, and it only shows valid, listed addresses. If nothing shows up: Try formatting the address differently (e.g., 10 Long Drive might be listed as Long Drive 10). Your unit could be listed as a developer ERF reference, like ERF1234, instead of a street number. Some units are listed under village names, building blocks, or floor numbers. If nothing shows up, your unit may not be loaded yet. Ask your property manager to update the records on their end. And if you're still stuck, email us at support@myestatelife.com - we're happy to help.

No worries - it happens to the best of us. Just click the “Forgot Password” link on the login page and follow the steps: Enter the email address you used to register. Check your inbox for a reset link (and maybe your spam folder, just in case). Click the link, choose a new password, and confirm. Return to the login page and sign in with your fresh password. Still stuck? Let us know at support@myestatelife.com, and we’ll help you regain access.

Think of your Property ID as the secret handshake between you and your estate’s management system. It’s a unique code that your building or estate uses to verify that you belong. Here’s what to know: Where to find it: Your Property ID comes in the download guide provided by your property manager or estate office. Why we can’t give it: My Estate Life is the software platform, but your estate’s management controls who gets access. Only they can share your Property ID. If you don’t have the guide or code yet, simply reach out to your property manager and ask for the download guide. Once you have that code, you’re all set to register and dive into the app!

That’s no good - let’s fix it. First, check your phone’s notification settings to make sure the app is allowed to send alerts. Here’s how: Android: Control notifications on Android – Google Help iPhone: Change notification settings on iPhone – Apple Support If everything looks good but you’re still not getting notifications, try this quick reset: 1. Open the app 2. Go to Profile 3. Scroll to the bottom and tap Sign out 4. Sign back in This gives your app a fresh token, which usually does the trick.

Whether you’re managing multiple homes or just helping out at mom’s place, adding another property is easy. Open the app, go to your Profile, and tap “Manage My Properties.” From there, you can add as many properties as you need. One app, many places - sorted!

That can definitely be a little unsettling (“Did security let someone in by mistake?”). But don’t worry, the simple answer is probably no. More likely, it’s just a mix-up from the security team when assigning a visitor to an address. The best way to handle this? Reach out to your property management team and let them know about the error. Once they’re aware, they can look into it and make sure it doesn’t happen again.

The short answer: no. My Estate Life is only available as a mobile app that you can download from your app store. Dreams might come true, but only if we can guarantee an optimal user experience and stability.

If your property manager is online, approvals can happen in minutes. But life happens - meetings, weekends, that one never-ending email - so we recommend allowing up to 24 hours. Don’t worry, we’ve already given them a heads-up about your request. Now we wait.

We get it, waiting can be frustrating. As much as we’d love to approve your request instantly, the final say is in your property manager’s hands. They’re the ones reviewing and approving everything, and depending on their schedule, it might take a little time. My Estate Life, just like you, isn’t sure what is taking so long, but we’re always here to offer technical assistance.

We get how frustrating it can be when you’re waiting for important updates. Here’s what might be the problem: When something happens in the app, like a visitor arriving, we send that notification immediately. It’s then passed along to your phone’s service provider (like Google Services), and from there, the timing of when it actually reaches you depends on things like connectivity, internet speed, and whether there are any queued messages. In short: We’re sending those notifications out fast - it’s your phone’s service that decides when they get to you. For more details, check out this guide: Notifications Delayed – OneSignal

The fastest way to get everything back to normal is by contacting your property manager directly. Note: This issue is caused by third-party integrations. The My Estate Life system simply reports when the integrated system on your property is unreachable.

No stress - it happens! The easiest fix is to open your phone’s internet browser and head to: 👉 myestatelife.com/download From there, just tap the link for your device (Android or iOS), and it’ll take you straight to the correct download page. Easy peasy.

The My Estate Life app is currently about 25MB, small enough to download without eating up all your data, but packed with just the right tools to keep things running smoothly. We’ve worked hard to keep the app light and efficient, but a few important resources are included upfront to make sure everything works right from the start. So just make sure you’ve got a bit of space and data ready before you hit download.

Oh no! Let’s get this sorted. First, please check that your device software is up to date. My Estate Life is designed to work with specific Android and iOS versions for security reasons. If your app isn’t opening, it could be due to a version mismatch with our minimum security requirements. If that doesn’t fix it, don’t worry! Reach out to us at support@myestatelife.com for personal assistance, and we’ll help you troubleshoot and get things up and running.

This message usually means your app store account is set to a country where My Estate Life isn’t available yet. We’d love to be everywhere, but there are a few legal and logistical hoops we need to jump through before we can launch in certain regions. If you’d like us to consider supporting your country, please send us a quick email at support@myestatelife.com. Our team will let you know if support is on the roadmap or explain why it’s not (yet!). In the meantime, you can try updating your country settings in your app store account. Here’s how: Google Play Store: How to change your Google Play country – Google Play Help Apple App Store: Change your Apple ID country or region – Apple Support

We get it - super frustrating! This issue is usually related to your app store account (not the My Estate Life app itself), so it’s something we have limited control over. Here are a couple of quick things you can try: Reboot your phone - A fresh start might do the trick. Update your phone’s firmware - This can often resolve issues with downloads and apps. If that doesn’t work, it’s best to contact your app store support (Google Play or App Store) to find out why downloads are stuck. This issue is likely affecting more than just My Estate Life.

If your download is stuck in “spin mode,” we feel your frustration. This issue is most common on Android devices and is usually linked to the device itself, not the My Estate Life app. Sadly, that means there’s only so much we can do from our side. But good news: Google has a helpful guide that walks you through some quick fixes. You can check it out here: Fix Play Store opening, loading, and downloading issues – Google Play Help

Easy! You don’t need a name to invite them. Head to the “Invite” section in the app. Switch to the “Delivery” or “Company” tab. Choose the delivery type or company (like Uber, Mr D, Takealot, etc.). Tap to generate the code. Copy and send it to the driver via WhatsApp, SMS, or however you prefer! Quick and simple.

Use the “Duration” option when setting up the visit! Let’s say “Courier Guy” might arrive tomorrow or the day after: Go to the “Invite” section. Choose “Company” and select the courier. Set the visit duration for 2 days starting from tomorrow. That way, they can come anytime during that window and still get in hassle-free.

No stress - the system doesn’t automatically SMS every visitor. To make sure your guest gets their access pass, you’ll need to manually share it with them. Here’s how: Tap the “Share” button after generating the ticket, or Save the QR/pass image to your phone and send it via WhatsApp, SMS, or email. Still having trouble? Let us know at support@myestatelife.com.

Here’s what’s happening: our app secures your login with a session token that lasts about 15 minutes. If you leave the app idle too long, that token can expire, and you’ll see this message. Quick fixes: Reload the app – Often you’ll see a prompt to refresh. Restart the app – Close it completely and reopen to fetch a new session token. Update the app – If this keeps happening, make sure you’re on the latest version; older versions can have token issues. Still stuck? Shoot us an email at support@myestatelife.com, and we’ll help you get back in.

Uh-oh! This usually happens when the app times out, meaning something took too long to process, whether due to your internet connection, a server hiccup, or a local issue on your device. Here’s what you can try: Check your internet connection – Make sure you’re connected to Wi-Fi or have a stable mobile data connection. Try again – Sometimes, a quick retry is all it needs. Update the app – If your app is out of date, it could cause errors. Head to the app store and make sure you’re using the latest version. If you continue to see the error, feel free to reach out to support@myestatelife.com for further assistance.